Terms & Conditions

Mega Sons Lifestyle

Mega Sons Lifestyle is a retail and digital online shop owned and operated by Vinnoce Pty Ltd and Tekroots Pty Ltd trading online under the domain www.shopat66.com

About Us

Mega Sons Lifestyle works with a wide range of customer segments (home consumers, small businesses, big businesses and brands) that exchange services and products with its customers through the website all of which are bound to specific terms and conditions as they service customers and as the customers buy, file complaints etc with them.

Communication

Our customers interact with us electronically through WhatsApp, Email and Calling us using various devices and apps that can all be accessed from various devices such as mobile phones, computers, tablets etc. We will not be sending you any recommendations, marketing materials or push notifications unless you have set up those options on your profile to receive such communication. Our priority is to allow you to control the information you receive from us lest we feel you need some action taken onto your account which we will regard as priority mail, text and call for you to keep active and your profile updated. Such priority information may include(fraudulent activities you need to take action, update of your information, notifications about your deliveries and information about a conversation that you had with us).

Patent and Copyright

Our policy is clear on patent and copyright laws and we will abide by those laws as laid out by the patent laws of South Africa. Please find the patent policy https://www.gov.za/sites/default/files/gcis_document/201504/act-57-1978.pdf and the copyright policy as laid out by the goverment of South Africa https://www.gov.za/sites/default/files/gcis_document/201504/act-98-1978.pdf

Account Registration and Use

For customers to purchase items on Mega Sons Lifestyle they need to have registered accounts with us. For all orders placed and charges done for them, we will need you to provide us with a payment method that will have sufficient funds to allow the transaction to go through. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password therefore we will not he held liable for any unauthorized purchases made in your account to your address and registered addresses. Mega Sons Lifestyle reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments and Feedback

Only customers that have made purchases of specific items reserve the right to review a product and service on Mega Sons Lifestyle. This is a condition laid out to protect our traders and products against disrepute and abuse. In the event that your review is inaccurate, abusive, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, we reserve the right remove the comment, investigate the comment and notify you of such unacceptable behavior. We will welcome feedback from anyone on all our communication channels that include and are not limited to text, email and calls and will help improve the shop and our trader service delivery times to allow us to ensure that we meet customer needs and demands.

Loss and damages of Item

Once an item has been delivered to your agreed location, be it a third party property or your residential address, we will not be held liable for any damages that occur thereafter. All damages in transit need to be reported within 12 hours once the item has been delivered at the expected delivery location that the customer has consented to. Lost items or items not delivered will be investigated and special cases, exceptions and agreements need to be taken between the purchasing customer and Mega Sons Lifestyle.

Returns and Refunds

For all items sold and shipped by Mega Sons Lifestyle we will be liable to come to a resolution on refunds and returns requested by customers. Products of 3p party resellers in the shop will need us to liaise with the reseller and provide the customer with options available to best resolve the issue within a 72 hour window. In the case that a customer is not notified or the issue not resolved within 72 hours, Mega Sons Lifestyle will be held liable to and they need to communicate with the customer on options to address the issue in a manner that does not exceed the purchasing price of the item.

Price Matching

Under no circumstances that will match a price of a third party reseller, third party website, offer a discount, a promotion, gift for items bought then later discounted or identified to be cheaper on the website or another reseller's physical shop or website.

Disputes and Complaints

If a customer is unhappy with a service provider, service and product, they have a right to connect with us on the issue, we will investigate the issue and inform the customer of a resolution of the issue within 5 working days. To lodge a complaint or dispute, the customer needs to provide us with their email address, phone number and order ID of the purchase.

Contact Information for Disputes and Complaints

1. Facebook
2. Instagram
3. WhatsApp: 0792946798

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